We all have those days in office when we are going about our daily business, and out of nowhere, you are hit by an angry mail. You get a notification, you open the mail innocently, expecting the usual, but it turns out to be a stinker, with your boss and whole team marked in cc’.
Obviously, the person sending it was in a foul mood. While they could use other means like WhatsApp or text messaging to vent their anger, the use of the email means taking a professional route to express anger. And when you know you don’t deserve it, it can be unnerving.
So, what should you do? Here are 3 things to keep in mind before you react.
Take Some Time Off To Think
Go for a short walk or get some coffee. But don’t react to the mail immediately. If you too have been made angry by it, then it is best to take some time off. Even if you feel the tension, and the other side is waiting for your answer—you surely have at least a couple of minutes. Resist the temptation to jump to any conclusions. Just read the words, receive the information, and prepare to provide a professional response.
Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. You may not want to say anything that you might regret later. And be polite in your response, even if the sender was not.”
Image Credit: rd
Keep It Short And Straight
Be as precise and straight as possible. Just because the sender may have used veiled words, you don’t have to do so too. Keeping in mind the possibility of a misinterpretation, remember that your task is to provide as precise an answer as possible.
Get Help From Seniors In The Office
If it seems to become a habit with this colleague, it is better to get the boss or manager in the loop. They might be better positioned to interpret angry emails because of their experience. They might be able to help you with a difficult colleague or client, being aware of the larger picture.
These work approaches will help you respond to an angry email in a professional manner.